Make Lync 2010, Office 365 work with Windows Phone (and iPhone too)

Today Microsoft launched the Lync 2010 client for Windows Phone 7.5 (Mango). Soon the client mobile Lync 2010 client software will also be released for iOS (iPhone and iPad) along with Android, Blackberry and Symbian.

But many users have been struggling to login to their Lync 2010 account – particularly those using Office 365. Is there a secret to making it work correctly? Yes.

The main issues we suggest looking for:

• Incorrect or out-dated DNS settings
• Missing updates – the latest updates (Nov 2011) should be installed on your Lync server
• Username in wrong format

If you are using Office 365, the DNS requirements may have changed since you initially set them up. Of particular note the following DNS entries were not required when Lync 2010 and Office 365 launched but they are relevant now. Below are examples for Office 365.

CNAME
sip.domainname.com
sipdir.online.lync.com

CNAME
lyncdiscover.domainname.com
webdir.online.lync.com        

To confirm these DNS entries for your Office 365 setup, login to the ‘Admin’ console via http://portal.microsoftonline.com then under the left heading ‘Management’ select ‘Domains’. Then click on the value to the right of the domain name you wish to check (this value would typically already be listed as ‘verified’). Now step through for confirmation of appropriate DNS settings.

Note that DNS changes can take some time to take effect. Rebooting your device may or may not speed up the process – as can removing your SIM card an operating via Wi-Fi.

The username is something worth checking if you still experience login issues. It may be in one of the following formats:

• username@domainanme.com 
• domain\username

Please let us know if these settings allow you get the Lync 2010 client operational on your handset or device. If you have other suggestions we’d love to read your comments. Stay tuned for info on the upcoming Skype release. You can follow via Twitter: @WindowsPhoneNZ

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